Frequently Asked Questions

Ordering

How do I place an order?

Can I place orders for multiple trips?

Do you accept orders by phone?

Can I modify or change my order after it has been placed?

Can I cancel my order?

How do I cancel my order?

How do I track my order?

What do I do if I received my order and its incorrect, or an item is damaged?

Shipping

Where do you ship?

When are orders shipped?

How much does shipping cost?

Payment and Billing Information

What forms of payment do you accept?

Do you charge sales tax?

Is it safe to use my credit card on your site?

Do you offer gift cards?

Returns

What is your return policy?

How do I return my unused item(s)?

Are there any items that cannot be returned?

How will I be refunded?

When will I see my refund?

Do you pay shipping for returns?

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